Is Pegasus priced per user?
No. It is one price per property, per year, and staff accounts are unlimited — you never pay to add a receptionist, a housekeeper or a bar attendant. All 201 permissions are included on every tier, and you can edit the roles yourself.
What happens to my front desk when the power or the internet goes out?
That depends on how you deploy. Cloud needs a connection. On-premise puts the server inside your building, so the front desk and the POS keep selling through internet and power interruptions — and a nightly encrypted backup to our cloud is included on every on-premise install, with restores tested rather than assumed.
Do I need a separate POS for my restaurant and bar?
No — the Front Desk + F&B tier includes a multi-outlet POS with its own menus and order numbering, split tenders, and void and refund controls. Because it writes to the same ledger, a room charge posts straight onto the in-house guest's folio instead of onto a paper docket, and checkout is blocked until that folio reads zero.
What does on-premise cost on top of the licence?
The licence costs exactly the same either way. What is extra is the server, the cabling and the hands to install it: installation from ₦450,000 for front desk only (transport and logistics billed separately, at cost), hardware you can buy yourself against our written spec, and a support plan from ₦150,000 a year. All of it is quoted after a survey rather than guessed. Cloud needs no hardware at all — just a one-off onboarding fee to set up your hotel and train your staff remotely: ₦60,000 on Front Desk, ₦120,000 on Front Desk + F&B, ₦200,000 on Full House. On-site training is available, with travel at cost.
Can I pay monthly instead of yearly?
Yes. The monthly figure is exactly one tenth of the annual price, so paying yearly costs you ten months instead of twelve.
What if my hotel has more than 100 rooms?
The published bands run to 100 rooms because that covers most Nigerian properties. Above that, send us your room count and we will confirm the figure in writing.
Can I start on cloud and move on-premise later?
Yes. A hotel runs one or the other, never both, and moving between them is a migration we perform for you — your database is exported and restored onto the new deployment. Your records come with you.
Is my data mine if I leave?
Yes. Guests, folios and financial reports export to Excel whenever you ask — as a feature, not a favour. There is no exit fee and no hostage data.